Version 1.0 — Last updated: October 21, 2025 Welcome to OperationFood. These general terms and conditions apply to all orders, deliveries, and services provided by OperationFood and its sub-brands: Operation:Food, Operation:Meat, Operation:Market, and Operation:Meal. By placing an order through our website, app, or affiliated platforms (such as Thuisbezorgd, Uber Eats, or Deliveroo), you agree to these terms.

1. Company Information

• OperationFood B.V.
• Based in Amsterdam, Netherlands
• Email: info@operationfood.nl
• Chamber of Commerce (KvK) number: [to be filled in]
• VAT number: [to be filled in]

2. Services and Delivery

• Operation:Food, Operation:Market, and Operation:Meat deliver daily between 11:00 AM and 03:00 AM.
• Operation:Meal is delivered via PostNL – order today, delivered tomorrow (on business days).
• Delivery times may vary depending on location, demand, and external factors (such as traffic or weather).
• Sending service messages or offers (only after consent)
• We do our best to deliver within the indicated time, but exact delivery times cannot be guaranteed.

3. Orders and Payments

• Orders can be placed via our website or third-party platforms.
• Payment must be made in full using the available payment methods (e.g., iDEAL, credit card, or platform payment).
• After payment, a digital invoice will be sent via email.

4. Pricing

• All prices include VAT, unless stated otherwise.
• OperationFood reserves the right to adjust prices without prior notice.

5. Cancellations and Changes

• Orders through Operation:Food, Operation:Meat, or Operation:Market cannot be canceled once confirmed, as preparation starts immediately.
• Orders through Operation:Meal can only be modified or canceled before they are dispatched.

6. Product Quality and Guarantee

• All products are prepared and delivered with care, following strict hygiene and Halal guidelines.
• Customers must inspect the order upon delivery.
• If a product does not meet expectations, it must be reported in writing within 24 hours of delivery to info@operationfood.nl

7. Liability

• OperationFood is not liable for indirect damages such as consequential loss or lost profits.
• Our liability is limited to the amount of the relevant order.

8. Return Policy

• Due to the nature of our products (fresh and perishable goods), returns are not possible.
• In case of incorrect delivery or quality issues, we will offer a suitable solution (e.g., replacement or store credit).

9. Privacy

• We respect your privacy. All personal data is processed in accordance with applicable GDPR regulations.
• Please see our [Privacy Statement] for more details.

10. Complaints and Disputes

• Complaints can be submitted via info@operationfood.nl
• We aim to respond within 48 hours.
• These terms and conditions are governed solely by Dutch law.
• Disputes will be submitted to the competent court in Amsterdam.

• © OperationFood B.V. – All rights reserved.
• Quality, freshness, and reliability — that’s our operation.